Responsibilities of Robert Iverson

Researches desktop support solutions. Assesses and recommend solutions for hardware/software configurations, remote management, security solutions and diagnostic tools.

Communicates with Helpdesk staff on an ongoing basis to provide status of service requests and project completion dates.

Communicates with faculty and staff to make appointments for service, update on requests, and follow up on completed tasks to ensure customer satisfaction.

Coordinate purchasing of needed supplies, parts, and services or purchases them directly.

Supervises student computer technicians. Hires, arranges training, reviews work, communicates with student technicians, evaluates technicians, terminates employment when necessary.

Manages IT assets by maintaining campus-wide desktop computer service records and inventory.

Coordinates roll-out of new software suites or hardware upgrades across the campus by scheduling and communicating information to be given to users. Manages campus desktop software/hardware change processes.

Implements standards and procedures for the provision of computer support and repair services. Develops and implements standards and procedures for problem/change resolution.

Organizes and assigns tasks to desktop support staff.

MacOS - Installs, configures, tunes, and troubleshoots Macintosh software and hardware

Operating System - Installs, upgrades, configures, and troubleshoots desktop operating systems.

Hardware - Installs, configures, tunes, and troubleshoots desktop hardware. Resolves problems with peripherals and network connectivity.

Application Software - Supports desktop applications and web-based including word processing, spreadsheet, database, communications, statistical, and other application software.