Software Resources
How do I access Microsoft 365?
UW-Superior apps are found on your Okta Dashboard. Students can download apps to their devices. Employees have the apps added for them to their work computer. Information on Microsoft 365 and individual apps can be found on the Technology Services website.
How do I access Adobe Creative Cloud software?
Employees have access on their work computers while students have access on lab computers on campus.
What other software is available with my account?
You can find information on tools available including download links and training resources at uwsuper.edu/technology.
How do I get a discount on software?
Visit https://uwsuper.onthehub.com to find discounted software for students and employee personal use. For example, employees can only use our VPN for work purposes so they may wish to purchase a VPN for personal use.
Additionally, many tools allow you to get free or reduced rates by using an educational discount. Simply sign up with your UW-Superior email address.
What software should I purchase as a student?
Most software is included. However, some software can be purchased at a discount.
Visit https://uwsuper.onthehub.com to find savings on software/bundles including:
Antivirus: Free built-in Windows protection is another option
Password Manager: Free built-in Apple password manager or Okta is another option
Virtual Private Network (VPN): Protection when using Wi-Fi off-campus, not needed on campus
You can learn more on our Buying Guides page. You also can review our Laptop Buying Suggestions.
How do I send out a research survey?
You may use Qualtrics to build your survey. Contact Institutional Effectiveness to get an IRB approval number or a waver as IRB exempt so you can distribute the survey.
Technology Help Desk
What is the Technology Help Desk? What is ResNet?
The Technology Help Desk supports UW-Superior users with their technology questions and needs. ResNet provides technology support to the residence halls.
How do I contact the Technology Help Desk or ResNet?
Contact Technology Help Desk
Self Service Portal: uwsuper.edu/helpdesk
Email: [email protected]
Call: 715-394-8300
Visit: Swenson Hall 2100
Contact ResNet
Email: [email protected]
Call: 715-394-8439 (or extension 8439 if calling from an on-campus phone)
Visit: Swenson Hall 2100 (behind Technology Help Desk)
What are the Help Desk hours?
You can visit our physical location in Swenson Hall 2100 Monday through Friday. However, you can submit a ticket anytime including reporting possible phishing messages using the Report Message feature in Outlook and submitting tickets to our portal at uwsuper.edu/helpdesk.
Regular Hours:
7:45 a.m. – 5:00 p.m.
Break/Summer Hours:
7:45 a.m. – 4:30 p.m.
How do I submit or check on a Technology Help Desk ticket?
You can create a Help Desk ticket through contacting us in any manner. You can submit or check on a ticket on uwsuper.edu/helpdesk. Learn more about Help Desk tickets on our website.
What information should I include in a Help Desk ticket?
• When you contact the Technology Help Desk, please have the following information available if applicable:
• Computer number (campus-owned computers)
• Computer model
• Problem type
• Location
• Screenshots
• Information on other devices (i.e., printers)
• Whether you have you tried restarting your computer
• Best contact information
• Anything else that applies to us being able to assist
There is something wrong with my computer. Where can I get help?
If you live in the residence halls, you can bring your computer to ResNet, located behind the Technology Help Desk in Swenson 2100. If you do not live in the residence halls, you can stop by the Technology Help Desk.
What is a MAC address?
A MAC address (or a Media Access Control address) is a series of letters and numbers that is assigned to your network card inside your computer, gaming system, or wireless device. This number is supposed to be unique.
Can I checkout equipment from the Technology Help Desk?
Technology Services loans media equipment to University of Wisconsin-Superior faculty, staff, and students for university related activities. There are limited quantities of equipment items. All of our equipment is loaned out for up to 3 business days; see our Technology Loan Agreement for more information on loan eligibility, loan terms, renewals, and overdue fines.
Please check with the Help Desk for a list of current items available. To guarantee equipment will be available we recommend making a reservation in advance, contact the Technology Help Desk to make a reservation.
Are there learning resources for understanding software used at UW-Superior?
Yes! Visit uwsuper.edu/technology to find curated learning resources for users at all levels.